RTO Code: 21090
CORE UNITS
- BSBCUE203 Conduct customer engagement
- BSBCUE205 Prepare for work in a customer engagement environment
- BSBCMM201 Communicate in the workplace
ELECTIVE UNITS
- BSBCUE301 Use multiple information systems
- BSBCUE309 Develop product and service knowledge for customer engagement operation
- BSBCMM301 Process customer complaints
- BSBCUS201 Deliver a service to customers
- BSBWOR201 Manage personal stress in the workplace
- BSBWOR203 Work effectively with others
Course Duration
Distance Learning
12 months (this mode of delivery is self paced).
Traineeships
This program is delivered over a period of 36 months. Please refer to the traineeships page for more information
Entry Level
There are no prerequisites for entry to this qualification.
Delivery Mode
Distance Learning and Traineeship
Recognition of Prior Learning / Exemptions
Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.
Cost
$900
Overview
This qualification reflecs the role of individuals who typically work with multiple communication channels capture data and provide customer service.
Course Duration
Quicklinks
Entry Level
Delivery Mode
Recognition of Prior Learning
Contact Us
Melbourne
20 Havelock Road, Bayswater VIC 3153
Phone: (03) 9721 4700
Fax: (03) 9729 8741
Email: infovic@precisetraining.com.au
© 2017 Precise Training. All rights reserved
ABN: 30 094 300 473
