RTO Code: 21090

 

BSB20215:
Certificate II in Customer Engagement

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Certificate II in Customer Engagement

CORE UNITS

  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace

 

ELECTIVE UNITS

 

  • BSBCUE301 Use multiple information systems
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCMM301 Process customer complaints
  • BSBCUS201 Deliver a service to customers
  • BSBWOR201 Manage personal stress in the workplace
  • BSBWOR203 Work effectively with others

Course Duration

Distance Learning

12 months (this mode of delivery is self paced).

Traineeships

This program is delivered over a period of 36 months. Please refer to the traineeships page for more information

Entry Level

There are no prerequisites for entry to this qualification.

 

Delivery Mode

Distance Learning and Traineeship

 

Recognition of Prior Learning / Exemptions

Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.

 

Cost

$900

Overview

This qualification reflecs the role of individuals who typically work with multiple communication channels capture data and provide customer service.

Course Duration

Quicklinks

Entry Level

Delivery Mode

Recognition of Prior Learning

Contact Us

Melbourne

20 Havelock Road, Bayswater VIC 3153

Phone: (03) 9721 4700

Fax: (03) 9729 8741

Email: infovic@precisetraining.com.au

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