Certificate II in Customer Engagement



Certificate II in Customer Engagement


  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace




  • BSBCUE301 Use multiple information systems
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCMM301 Process customer complaints
  • BSBCUS201 Deliver a service to customers
  • BSBWOR201 Manage personal stress in the workplace
  • BSBWOR203 Work effectively with others

Course Duration

Distance Learning

12 months (this mode of delivery is self paced).


This program is delivered over a period of 36 months. Please refer to the traineeships page for more information

Entry Level

There are no prerequisites for entry to this qualification.


Delivery Mode

Distance Learning and Traineeship


Recognition of Prior Learning / Exemptions

Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.




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This qualification reflects the role of individuals who typically work with multiple communication channels capture data and provide customer service.

Course Duration


Entry Level

Delivery Mode

Recognition of Prior Learning

About Us

Precise Training is able to provide employers access to new entrant traineeships subsidised by the NSW Smart and Skilled program. Giving your employees the opportunity to complete a nationally recognised qualification while building their skills in their role.

Contact Us


20 Havelock Road, Bayswater VIC 3153

Fax: (03) 9729 8741



Phone: (02) 9912 2199

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