RTO Code: 21090
12 months (this mode of delivery is self paced).
This program is delivered over a period of 36 months. Please refer to the traineeships page for more information
Recognition of Prior Learning / Exemptions
Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.
This qualification reflects the role of individuals working in a rnage of complex customer service roles. This would include working with multiple communication channels, providing excellent customer service, adhering to KPI's, working in a team environment, providing support to a team, providing technical advice and capturing data.
Recognition of Prior Learning
20 Havelock Road, Bayswater VIC 3153
Phone: (03) 9721 4700
Fax: (03) 9729 8741
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