RTO Code: 21090

 

BSB30215

Certificate III in Customer Engagement

Home

Courses

Certificate III in Customer Engagement

CORE UNITS

  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

ELECTIVE UNITS

 

  • BSBCUE203 Conduct customer engagement
  • BSBCUE308 Conduct outbound customer engagement
  • BSBMGT401 Show leadership in the workplace
  • BSBMGT402 Implement operational plan
  • BSBMGT405 Provide personal leadership
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWHS302 Apply knowledge of WHS legislation in the workplace
  • FNSSAM301 Identify opportunities for cross-selling products and services
  • BSBITU203 Communicate electronically

Course Duration

Distance Learning

12 months (this mode of delivery is self paced).

Traineeships

This program is delivered over a period of 36 months. Please refer to the traineeships page for more information

Recognition of Prior Learning / Exemptions

Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.

Cost

$1300

Overview

This qualification reflects the role of individuals working in a rnage of complex customer service roles. This would include working with multiple communication channels, providing excellent customer service, adhering to KPI's, working in a team environment, providing support to a team, providing technical advice and capturing data.

Course Duration

Quicklinks

Recognition of Prior Learning

Contact Us

Melbourne

20 Havelock Road, Bayswater VIC 3153

Phone: (03) 9721 4700

Fax: (03) 9729 8741

Email: infovic@precisetraining.com.au

Submitting Form...

The server encountered an error.

Form received.

© 2017 Precise Training. All rights reserved

ABN: 30 094 300 473