RTO Code: 21090



Certificate IV in Hospitality



Certificate IV in Hospitality


  • SITHIND004 Work effectively in hospitality service
  • SITXCCS007 Enhance customer service experience
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXMGT001 Monitor work operations
  • SITXHRM001 Coach others in job skills
  • SITXHRM003 Lead and manage people
  • BSBDIV501 Manage diversity in the workplace
  • SITXWHS003 Implement and monitor work health and safety practices



  • SITHIND001 Use hygienic practices for food safety
  • SITXHRM002 Roster Staff
  • SITXINV004 Control Stock
  • BSBCUS403 Implement customer service standards
  • BSBFIA401 Maintain financial records
  • SITXINV003 Purchase goods
  • SITXWHS002 Identify hazards, assess and control safety risks
  • SITXMPR004 Coordinate marketing activities
  • BSBMGT403 Implement continuous improvement
  • BSBCUS402 Address customer needs
  • SITHIND002 Source and use information on the hospitality industry


The specific units will be determined according to delivery mode or employment requirements.

Course Duration

Distance Learning

12 months (this mode of delivery is self paced).


This program is delivered over a period of 36 months. Please refer to the traineeships page for more information


Recognition of Prior Learning / Exemptions

Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.





This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems

Course Duration


Recognition of Prior Learning


Contact Us


20 Havelock Road, Bayswater VIC 3153

Phone: (03) 9721 4700

Fax: (03) 9729 8741

Email: infovic@precisetraining.com.au

About Us

Precise Training is able to provide employers access to new entrant traineeships subsidised by the NSW Smart and Skilled program. Giving your employees the opportunity to complete a nationally recognised qualification while building their skills in their role.

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