RTO Code: 21090
CORE UNITS
- SITHIND004 Work effectively in hospitality service
- SITXCCS007 Enhance customer service experience
- SITXCOM005 Manage conflict
- SITXFIN003 Manage finances within a budget
- SITXMGT001 Monitor work operations
- SITXHRM001 Coach others in job skills
- SITXHRM003 Lead and manage people
- BSBDIV501 Manage diversity in the workplace
- SITXWHS003 Implement and monitor work health and safety practices
ELECTIVE UNITS
- BSBCMM301 Process customer complaints
The specific units will be determined according to delivery mode or employment requirements.
Course Duration
Distance Learning
12 months (this mode of delivery is self paced).
Traineeships
This program is delivered over a period of 36 months. Please refer to the traineeships page for more information
Recognition of Prior Learning / Exemptions
Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.
Cost
$4,500
Overview
This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems
Course Duration
Quicklinks
Recognition of Prior Learning
Cost
Contact Us
Melbourne
20 Havelock Road, Bayswater VIC 3153
Phone: (03) 9721 4700
Fax: (03) 9729 8741
Email: infovic@precisetraining.com.au
About Us
Precise Training is able to provide employers access to new entrant traineeships subsidised by the NSW Smart and Skilled program. Giving your employees the opportunity to complete a nationally recognised qualification while building their skills in their role.
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ABN: 30 094 300 473
