· This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
21 units must be completed:
SITHIND008 Work effectively in hospitality service
SITXCCS015 Enhance customer service experiences
SITXCOM010 Manage conflict
SITXFIN009 Manage finances within a budget
SITXHRM007 Coach others in job skills
SITXHRM008 Roster staff
SITXHRM009 Lead and manage people
SITXMGT004 Monitor work operations
SITXWHS007 Implement and monitor work health and safety practices
SITHIND005 Use hygienic practices for hospitality service
SITHIND006 Source and use information on the hospitality industry
SITXFSA006 Participate in safe food handling practices
CPPCLO3100 Maintain cleaning storage areas
SITHACS009 Clean premises and equipment
SITXFSA007* Transport and store food
SITHFAB023* Operate a bar
SITHFAB024* Prepare and serve non-alcoholic beverages
SITHFAB036 Provide advice on food
BSBFIN302 Maintain financial records
SITXWHS006 Identify hazards, assess and control safety risks
SITXINV008 Control stock
The specific units will be determined according to delivery mode or employment requirements.
Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
This program is delivered as a traineeship or as a self-paced learner 36 months traineeship or full-time and 48 months part time.
Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an individual had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package.
$7,500
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