Thisqualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
11 Units must be completed
SIRRRTF002 Monitor retail store financials
SIRXCEG004 Create a customer –centric culture
SIRXHRM002 Maintain employee relations
SIRXMGT002 Lead a frontline team
SIRXRSK002 Maintain store security
SIRXSLS003 Achieve sales results
SIRXWHS003 Maintain workplace safety
SIRXTAD002 Develop the retail frontline
SIRXIND005 Develop personal productivity
BSBCUS404 Coordinate implementation of customer service strategies
BSBWOR404 Develop work priorities
The specific units will be determined according to delivery mode or employment requirements.
This program is delivered as a traineeship or as a self-paced learner over 24 months full-time and 36 months part-time.
Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an individual had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package.
$5,500
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